Processing time: 1–3 business days
Shipping time: 7–14 business days (depending on destination)
Total estimated delivery time: 8–17 business days
We work with trusted fulfillment partners to ensure safe and timely delivery. Once your order ships, you’ll receive a tracking link so you can follow every step until it arrives at your door.

We do not offer exchanges as our products are made to order.
However, if your item arrives damaged or incorrect, please contact us within 7 days and we’ll be happy to help with a replacement or refund.

Reruns must be requested within 14 days of delivery. Items must be unused and in original condition.

We process orders quickly to ensure fast delivery, so changes and cancellations are not always possible.
If you need to make a change, please contact us right away. We’ll do our best if the order hasn’t been fulfilled yet.

Once your order is shipped, you’ll receive a confirmation email with a tracking number.
You can use that number to track your package in real time.
If you haven’t received your tracking email, feel free to contact us at 📧 support@picglow.com.

You can contact our support team anytime at contact@picglow.com

We typically respond within 24 hours on business days. If you’re reaching out about an order, please include your order number to help us assist you faster.

Please contact us as soon as possible if you need to change your shipping address.
If your order hasn’t been processed yet, we’ll do our best to update it.
Once the item is shipped, changes can no longer be made

We currently ship to the United States, Canada, and most countries in Europe.
If your country is not listed at checkout, unfortunately we’re not able to ship there at this time.

Sometimes your items may arrive in separate packages depending on the type of product and our fulfillment process.
We do this to ensure faster delivery and better protection for each item.
You’ll always receive tracking updates for every shipment.